Terms and Conditions
Payment options
Products are paid upon order. You can pay for online shopping in the following ways:
Credit card payments
You can pay online at Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and American Express. The online shop uses Verified by Visa, MasterCard SecureCode and American Express SafeKey authentication services.
Credit card payments are handled by Stripe (www.stripe.com)
Paypal payments
You can also pay with Paypal (www.paypal.fi)
Order Delivery
Orders are delivered within product-specific delivery times. We deliver physical products via finnish Posti (in Finland) and UPS. Speed of the service depends on your choice in checkout. All shipments are sent with tracking code. Digital delivery products are sent by MyAirBridge service.
Physical Packages returned to sender due to customer refusal or non-pickup incur the customer a additional return cost at 1.25 times the original shipping cost to cover the expense of return shipping.
Customer film negatives returned to sender due to refusal of delivery or non-pickup incur a return cost at 1.25 times the original shipping cost to cover the expense of return shipping. Upon the return of said film negatives Helsinki Film & Gear will contact the customer to arrange re-delivery. If the customer does not reply or does not pay for the cost of return and re-delivery within 30 days starting from the day Helsinki Film & Gear contacted the customer to inquire for re-delivery. Helsinki Film & Gear will dispose of said negatives.
Exchange and Return Terms
The customer has a 14-day right of exchange and return in accordance with the Finnish Consumer Protection Act. The right of return applies only to unused and marketable products in the original packaging. The right to return does not apply to custom made or digital delivery products. Please contact info@helsinkifilmandgear.fi within 14 days of receiving the order.
Customers exchanging and returning items in accordance with the terms above arrange for return shipping at their own expense. Returns due to customer refusal of delivery or non-pickup incur a additional charge of 1.25 times the original shipping cost to cover the expense of return shipping.
Helsinki Film & Gear Oy handles all customer information in complete confidence.
Helsinki Film & Gear Oy undertakes not to disclose customer information to any third party.
Service provider
Helsinki Film & Gear Oy Webshop maintained and provided by:
Helsinki Film & Gear Oy
Business ID 3471837-9 (VAT FI34718379)
Hämeentie 157, 4.krs
00560 Helsinki
Finland